Letters
This month's Letters highlight Saia employees or departments that have received special thanks from some of our customers or the public.
Ron Ryan
Regional Human Resources Manager
KCY
Hello! I wanted to make you aware of the incredible person you get to work with named OMA OS&D Specialist Rosemary Apprich. I’ve been in my position at AG Body for over 16 years and Rosemary stands out beyond many others.
I’d group her into the 1% of top-performing people that go out of their way to make things easier for others, which, in turn, makes things more efficient and so much easier to move forward with. This resulted in my immediate ease and happiness knowing I’m dealing with someone who’s going to be there and help me find a solution till the end.
This will undoubtedly return multiple benefits to your company (including) higher amounts of repeat business from me and the people I tell about this, instantaneous good feelings when thinking of Saia as a company, and more profit for your company because I’ll want to work with her and you guys more often now.
Please be aware of the superstar you have working with you!
Feel welcome to contact me with any questions,
Bradley Briggs
Director of Sales
AG Body Inc.
Salt Lake City, Utah
David Hanlon
Regional Manager
HST
AUS City Driver Juan Morales was recognized by a customer recently who sent him a thank you card.
Sarmona Miller
Director of Revenue Management
HGO
I have had the opportunity of interacting with HGO Collections Specialist Charlotte DeHart on a number of occasions. She is extremely professional, detailed and willing to help.
The most important thing is that she anticipates the customer’s needs and is willing to go the extra mile to understand and resolve the problem. She is a true asset to Saia.
Thanks,
Ankur Garg
Director, Logistics
Hunter Douglas North America
Pearl River, New York