As you learned in our recent quarterly employee meetings, Saia unveiled a new mission statement:

To safely drive our customers’ success with custom solutions built on the three pillars of our service-focused values: people, purpose and performance.

Not only do we believe this new statement speaks to our goal of providing our customers with the best possible service, we think it concisely defines who we are as a company and aligns nicely with our new core values:

While these have always been Saia's values, it is important to formalize them, writing them down and defining them for everyone to have and live each day. 

Customer First

Doing what it takes, in everything we do, means putting the customer first. It doesn’t mean short-changing safety, policies or procedures, or respect, but it means understanding that fundamentally, our customers are at the heart of our business – in everything we do.

Safety

Safety is not a policy or procedure. Safety is a fundamental behavior and practice. It is the unified practice that we can efficiently and effectively all work safely and perform our functions to support individual employees and company goals.

Taking Care of Each Other

Teamwork, empathy, and giving 100 percent. Taking care of each other means leaders caring about employees, employees caring for each other and for customers, and everyone at Saia caring about the company's purpose and goals.

Dignity and Respect

Everyone deserves to be treated with dignity and respect. Every employee at Saia has a sense of worth and value that they bring to their role at the company. We must all recognize the humanity in each other and treat others respectfully.

Do the Right Thing

Doing the right thing means making the conscientious choice, the ethical choice, even when no one is looking. Doing the right thing demands commitment to excellence and an awareness that why you do something can be as important as what you do.

Community

As a company and as a team of employees, we must embrace our responsibility to our neighbors, the environment, those with whom we work, and the communities that sustain us. We realize that it is always easy to talk about being a good citizen and yet it is another to put words into action.

We believe these values will enhance the company’s culture by linking employees to Saia’s brand position and the impact they have on our overall success. Together with our new mission statement, they speak to our ambition of providing our customers with the best possible service and the commitment we have to our roles at the company, our fellow team members, families and communities. In the coming weeks and months, we’ll be sharing more about the values as we highlight the positive influence they have on employees, Saia, and our communities.