John Kelley
Regional Sales Manager
NWK

Hey John,  

I wanted to take a minute and give you some feedback on BWI City Driver Marvin Clark. 

Marvin is a complete joy to work with as he is always courteous, friendly and accommodating. He is funny and has a contagious smile. The guys on the dock look forward to him stopping by. He is always well-groomed and I wish all the other drivers that come here were of his caliber. 

It was a pleasure to stop by the terminal and meet the staff. They were very welcoming and kind, although that could have been the baked goods…😊

Everyone has been amazing and as you probably already know…BWI Account Executive Kelly Smith is amazing. She has gone above and beyond every day to make a difference in Triangles’ ability to service our customers. 

While she knew what she was getting into, she works tirelessly every day to make sure our freight is delivering within service standard and as we had last week, if something is deemed emergency freight, she finds a solution to still meet our very demanding industry standards and it is certainly appreciated.

Warm regards, 
Bridgitte Marchant
Logistics Manager
Triangle Sign Services
Baltimore, Maryland

This customer email to the Safety inbox was forwarded by ACO Environmental Compliance Analyst Lisa Hardgrove.

To whom it may concern:

Recently, MKE City Driver Matthew Pohl delivered equipment to the WEC Ixonia LNG facility in Ixonia, Wisconsin. Matt conducted himself as a professional and wore the required personal protective equipment when he was out of his truck making the delivery. He was courteous and efficient. Please extend our thanks to him. I hope that the standard by which he conducts himself is the rule for Saia and not the exception. Kudos Matt! Thanks for your cooperation and willingness to go the extra mile that earns good perception of you and your employer.  

Thanks,
John L. Fort
Senior Safety and Health Specialist
Burns and McDonnell
Kansas City, Missouri