Letters
This month, we're proud to spotlight either employees or departments that have received special thanks from some of our customers or the public.
Tony Widener
Regional Manager
I wanted to reach out to you to express my appreciation for one of your employees, Orlando, Florida (ORL) City Driver Marcelino Ortiz.
I manage the badging office at Kennedy Space Center. Recently, I was pulling a huge bag of shred to the dumpster when Mr. Ortiz pulled in the truck, parking to make a delivery. Once parked, he immediately exited his vehicle and came over to help me get the bag to the dumpster and threw it in.
I wanted you to know what a great employee you have. He could have just gotten out of his truck like the other drivers and went into the building, but he chose to help me as he saw the bag was a bit too much for me. In this world where a lot of people like to point out the negative, I choose to point out the individual who helped another.
I appreciate his kindness as we deal with a lot of people here. He was my number one standout for the day. Thank you for taking the time to read this and I hope this makes it to his supervisor.
Renee Allen
ICAM Supervisor
Chenega Global Protection, LLC
Kennedy Protective Services Contract
Kennedy Space Center, Florida
Phil Garrett
Regional Manager
I received a delivery this morning that I had forgotten was due to be delivered - and was caught unprepared. Colorado Springs, Colorado (COS) City Driver Nathaniel Patterson never missed a beat. He was smiling and professional and did not give a hint of dismay at driving that rig down my little dirt road.
Without comment or complaint, he carried the delivery to where it would be secure because he saw I could not. This young man is the kind of employee you want to not only keep but work through the ranks.
I had a long career in customer service and this man has what is lacking in much of today's workforce. If your company has a kudos procedure, I have attached the receipt so you can track him down. Thanks.
Alan Bombria
Walsenburg, Colorado